Dispute Resolution

PS Hub is committed to maintaining a fair and trustworthy marketplace. While we encourage direct communication between organizers and suppliers to resolve issues, we provide a formal dispute resolution process when needed.

You may file a dispute when:

• A service was not delivered as described in the proposal
• There is a disagreement about payment or refunds
• Communication has broken down between parties
• There are allegations of fraud or misrepresentation
• Quality of service did not meet the agreed standards

Step 1: Direct Communication

Before filing a formal dispute, we require both parties to attempt to resolve the issue directly through our platform's messaging system. Many issues can be resolved through open communication.

Step 2: File a Dispute

If direct communication fails, either party can file a formal dispute within 14 days of the incident. To file a dispute:

1. Navigate to the relevant project or booking
2. Select "Report an Issue" or "File Dispute"
3. Provide detailed information about the issue
4. Upload any supporting evidence (messages, images, documents)

Step 3: Review Process

Our dispute resolution team will review the case within 3-5 business days. Both parties will be notified and may be asked to provide additional information.

Step 4: Resolution

Based on our review, we may:

• Mediate between the parties to reach an agreement
• Issue a full or partial refund
• Release payment to the supplier
• Take disciplinary action against either party if terms were violated

When filing a dispute, provide as much evidence as possible, including:

• All relevant messages and communications
• The original proposal and any amendments
• Photos or videos of deliverables
• Receipts or invoices
• Contracts or agreements made on the platform

• Filing deadline: Within 14 days of the incident
• Initial review: 3-5 business days
• Final resolution: Typically within 14 days of filing

If you disagree with the resolution, you may file an appeal within 7 days of the decision. Appeals are reviewed by a senior member of our team and their decision is final.

For questions about the dispute process, contact disputes@pshub.io.